What Powers 7 Eleven Beyond Stores ft. Malahar Pinnelli
EPISODE NOTES
🚀 GCCs don’t stay support centers for long, they evolve into ownership centers. In this conversation, Malahar Pinnelli explains how the journey of a Global Capability Center transforms over time. What starts as a setup phase in the first 12–18 months gradually becomes something far more strategic. Take 7NOW, 7-Eleven’s quick commerce platform delivering in ~30 minutes from live stores. The digital platform, product leadership, and store technology powering it are being driven from the GCC itself. And it doesn’t stop at technology. Today, teams here run core business functions across: 🔺 Finance and accounting processes 🔺 Merchandising and analytics 🔺 Store operations and asset protection 🔺 Tax, audit, and multiple operational platforms The shift is clear. A mature GCC doesn’t ju…